ReplyDesk
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ReplyDesk

AI-powered helpdesk. Pay once, self-host.

Sort tickets with AI, draft replies, and embed chat on your site — Next.js 16, Hono, and Docker.

Get ReplyDeskOpen live demo

Demo login admin@example.com / demo12345

helpdesk.alazizsoftware.com
Open ticket with AI triage and suggested replyOpen ticket with AI triage and suggested reply in dark mode
Live chat widget with an AI replyChat widget launcher on a demo storefront

AI triage

Urgency, teams, spam, and angry flags

Incoming tickets are classified as they land. Agents see urgency and routing signals before they open the thread.

  • Urgency scoringSurface hot issues so the right person jumps in first.
  • Team routingBilling, technical, sales, and general queues from live teams.
  • Spam & angry flagsKeep noise out of the inbox and spot escalations early.

Own it

Pay once. Run it yourself. Full source.

No per-seat SaaS meter. Ship with Docker Compose or Node — your keys, your database, your deploy.

One Docker command

Compose stack for web, API, and Postgres.

Self-hosted

Data stays on infrastructure you control.

Full source

Read, fork, and extend the TypeScript monorepo.

git clone <your-replydesk-repo>
cd ai-helpdesk
cp .env.example .env
docker compose up --build
ReplyDesk

Ready to run your own helpdesk?

Pay once and self-host. Get in touch to get ReplyDesk, or open the live demo with the credentials above.

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ReplyDesk

Self-hosted AI helpdesk by Al-Aziz Softwares.

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© 2026 Al-Aziz Softwares. All rights reserved. · v1.0.0

helpdesk.alazizsoftware.com
Ticket thread with AI classification signals

Suggested replies

AI drafts you can edit and send

Open a ticket and get a grounded draft from your business context and the conversation so far.

  • Context-aware draftsUses your about-business notes and the thread history.
  • Stay in controlEdit every line before it goes to the customer.
helpdesk.alazizsoftware.com
Suggested reply on a ticket

Saved replies

Slash-picker macros for common answers

Type / in the composer to insert a saved reply. Keep your best answers one keystroke away.

  • Shared libraryReusable macros for the whole team.
  • / pickerInsert without leaving the reply box.
helpdesk.alazizsoftware.com
Saved replies library

Embeddable widget

One line of script. Live chat on your site.

Drop the snippet below on any page. The launcher on this landing page is the real widget talking to this demo install.

<script src="https://helpdesk.alazizsoftware.com/widget.js" data-key="88b54a24cdcf2f0739c978504a44194f" async></script>
your-store.example/support
Demo storefront with the chat launcher

Channels

Contact form and email, one inbox

Widget chats, contact-form submissions, and inbound email all land as tickets in the same queue.

  • Email intakeResend inbound webhook turns mail into tickets.
  • Contact form APIPublic form endpoint with CORS for your marketing site.
helpdesk.alazizsoftware.com
Unified inbox across channelsUnified inbox across channels

Dashboard

Volume and team pulse

See conversation volume and how work is moving across your teams — without a separate analytics SaaS.

  • Charts that matterTicket flow and workload at a glance.
  • Self-hosted dataMetrics stay on your Postgres.
helpdesk.alazizsoftware.com
Dashboard chartsDashboard charts

Keyboard & theme

Cmd+K jump-to and dark mode

Search tickets and navigate without lifting your hands. Light and dark themes use the same brand blue.

helpdesk.alazizsoftware.com
Command palette
helpdesk.alazizsoftware.com
Inbox in dark mode
Cmd/Ctrl+K Dark mode toggle
Open live demo